Terms & Conditions
We want to be fair!
Beacon Imports provides a 7 day money back guarantee!
Just make sure you don’t damage your product and its returned in the same condition it was sent. Beacon Imports stand behind our products and check each item before it is dispatched from the Beacon Warehouse.
Our commitment to you as our valued customer is to provide quality products and service to match. To do this we may obtain information from you so that we may provide specials and service offers of interest to you from time to time. If you'd prefer not to receive this information then let us know and we will respect your privacy.
Beacon Imports will continue to find new ways to enhance your shopping experience with us. We welcome your review of our privacy policy as we keep it up-to-date to reflect our users, our services and to improve our service to you. Beacon Imports wants you to feel safe, secure and confident using our site.
Returns & Exchanges
Beacon Imports staff check all products before they are dispatched so that all items leave in faultless condition. If what you receive is not what you expected then it can be returned in saleable condition within 7 days for a full refund. For a full merchandise credit, please enclose your packing slip, noting on the front the reason for return, and ship the package pre-paid to:
Beacon Imports Pty Ltd
2/6 Kia Court
Preston
Victoria Australia 3072
We accept returns or exchanges in saleable condition so please take care to pack the product carefully and retain proof of dispatch. The goods must reach us within 10 days of their purchase for a full refund. The cost of shipping is the responsibility of the person returning the merchandise. We will refund for the merchandise only unless the goods are broken in transit.
Delivery & Shipping
Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.
Your parcel will be delivered by Australia Post during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
At present, estimated dispatch time is 3 to 10 business days. All goods are carried by Australia Post and charged at their standard rates.
PRIVACY
At Beacon we understand that privacy and security whilst browsing and shopping on line is important.
We as internet users and consumers ourselves expect our details to remain secure. That’s why at Beacon Imports we have chosen Pay Pal as our reputable payment gateway.
If you register with us and decide you no longer wish to receive correspondence then simply send us an email and we will remove you from our list.
If you experience any difficulty, please call Beacon Imports on Free Call 1800 040 040 to place your order or discuss any issues.
